My home is uninhabitable and my landlord won’t fix it

Unsafe or unhealthy conditions are not just “bad luck.” Massachusetts requires rentals to meet minimum standards, and Boston has inspection services that can enforce repairs.

What you can do

If your unit doesn’t meet basic health and safety standards, you can report it and request an inspection.Source Document the conditions, notify your landlord, and use official channels so there’s a record of the problem and a path to enforcement.Source

Checklist

  1. Document everything. Photos, videos, dates, and descriptions of the conditions.
  2. Notify your landlord in writing. Be specific about the issues and ask for repairs.
  3. Request a housing inspection. Call 311 and ask for an inspection number.
  4. Keep records. Save all messages, notices, and inspection reports.
  5. Get help if needed. Reach out to local legal aid or a tenant organization.

Official sources

  1. State Sanitary Code 105 CMR 410
  2. City of Boston 311 (Inspection Requests)
  3. Massachusetts Tenant Rights (Mass.gov)

What to expect

An inspector can issue a report that requires repairs. If the issue is urgent (like heat, hot water, or electrical hazards), mention that clearly when you request help.

Not legal advice. This page provides general information and is not a substitute for a lawyer. If you need help, contact legal aid or a tenant advocacy organization.