Heat not working in Boston — what can I do?

You have a right to a livable home. If the heat is out, the law expects your landlord to fix it fast. Here’s a clear, local set of next steps so you can act today.

What you can do

In Boston, landlords must provide heat during the heating season.Source If your heat is out, report it in writing, document the problem, and use the city’s inspection services if it isn’t fixed promptly.Source You don’t have to guess—there are official channels that can force a repair.

Checklist

  1. Write it down. Send a clear message to your landlord or property manager describing the heat issue and the date/time you noticed it.
  2. Document the problem. Take photos of your thermostat and note indoor temperatures.
  3. Call 311. Request a housing inspection if the heat isn’t restored quickly. Ask for a case/inspection number.Source
  4. Keep a record. Save emails, texts, and call logs. This matters if you need to escalate later.
  5. Reach out for help. Contact local legal aid or tenant organizations if the issue continues.

Official sources

  1. State Sanitary Code 105 CMR 410 (Heat Standards)
  2. City of Boston 311 (Inspection Requests)
  3. Massachusetts Tenant Rights (Mass.gov)

What to expect

An inspection can trigger a notice that requires the landlord to fix the heat. If the issue is urgent, you can ask 311 about after‑hours guidance. Be clear that your unit lacks heat, not just that it’s “cold.”

Not legal advice. This page provides general information and is not a substitute for a lawyer. If you need help, contact legal aid or a tenant advocacy organization.